If you did not receive an update eMail, please look in your spam filter. If nothing is there, contact us with what you need and be sure to include your purchase date/full name.
It also helps to have a second eMail address in case your provider does not like eMails from us.
If your email address changes, please let us know so we can make sure you get all updates to your products!
If you have received a username and password when ordering Orchestral String Runs and/or Symphonic Sphere in the past, please send us an email so we can enter you into the delivery system. Please include your name, email address and OSR/SSP serials.